Business Consultant, Change Management, VRS (AI)

Location: USA - Remote

Company

hirify.global provides AI, cloud, digital, and contact center software used by global businesses to manage customer interactions, financial transactions, customer experiences, financial crime prevention, and public safety.

What you will do

• Assess change impacts, adoption risks, and engagement milestones, and advise on the overall Change Management approach.
• Facilitate interactive workshops on Change Management fundamentals and customer buy-in.
• Guide customers in creating PROSCI-aligned Change Management Plans covering stakeholder engagement, communications, enablement, reinforcement, and adoption metrics.
• Advise customers and consulting teammates on adoption of contact center technology, process, governance, and ways-of-working changes.
• Support adoption of AI-enabled contact center capabilities, including agent assist, automation, and analytics, while addressing trust, transparency, resistance, and workforce considerations.
• Create customizable messaging, job aids, checklists, templates, and other content assets in collaboration with the consulting team.

Requirements

• Contact center environment experience and experience with enterprise software change management.
• PROSCI certification required.
• 5+ years of experience leading change management for large technology implementations and organizational shifts.
• Experience supporting change management for AI, automation, or advanced analytics initiatives in enterprise or contact center environments.
• Experience with both formal and informal change management approaches.
• Strong executive presence, ability to persuade C-level management, and advisory presence with executives and frontline leadership.
• Ability to translate AI-driven capabilities into clear, role-based messaging for executives, supervisors, and frontline agents.
• Strong facilitation, presentation, communication, collaboration, and content-creation skills.
• Tenacity, results orientation, and the ability to navigate ambiguity.

hirify.global-to-have">hirify.global to have

• Domain familiarity with one or more of omni-channel routing, ACD, IVR, CRM, Workforce Management, Quality Management, Customer Analytics, or Performance Management.

Culture & Benefits

• Fast-paced, collaborative, and creative environment within a global company.
• Opportunities to learn, grow, and advance across roles, disciplines, domains, and locations.
• Equal opportunity employment without discrimination based on protected characteristics.