Principal AI Strategist

Location: Remote in the United States

Company

hirify.global is a global IT services and consulting company supporting enterprise and start-up digital transformation across more than 25 countries.

What you will do

• Advise customer experience, contact center, and technology leaders on AI strategy and adoption.
• Assess client environments and identify AI opportunities across customer service, agent experience, workforce optimization, and operational performance.
• Develop AI roadmaps, business cases, operating models, and value realization frameworks tied to measurable outcomes.
• Lead executive workshops, demonstrations, and strategy sessions that translate AI capabilities into practical applications.
• Define use cases involving virtual agents, agent copilots, analytics, automation, and agentic AI.
• Coordinate with clients, platform vendors, and internal delivery teams to support successful execution.

Requirements

• 10+ years of experience in contact center operations, consulting, customer experience transformation, or CCaaS solution leadership, including at least 3 years leading AI, automation, or conversational AI initiatives.
• Strong executive communication and stakeholder management skills, with the ability to influence senior business and technology leaders.
• Experience developing AI strategies, business cases, operating models, and implementation roadmaps that deliver measurable business value.
• Knowledge of contact center platforms and AI technologies, including CCaaS, generative AI, conversational AI, and intelligent automation.
• Understanding of large language models, retrieval-augmented generation, AI agents, governance, and responsible AI practices.
• Ability to evaluate technology options objectively and provide vendor-neutral recommendations.
• Bachelor's degree in Business, Technology, Engineering, or a related field.

Nice to have

• Advanced degree or relevant certifications.

Culture & Benefits

• Remote work with a Work From Anywhere culture, subject to the role's United States location.
• Competitive compensation and benefits package, including health insurance.
• Professional development through certification programs, mentorship, talent investment, and internal mobility opportunities.
• Collaboration with global clients in a multicultural and inclusive environment.
• Regular team-building events and a focus on sustainable business practices.