Sales Operations Senior Specialist

Location: Boston, Massachusetts; other locations: United States

Company

hirify.global, part of Accenture, delivers AI, Salesforce, AWS, Agentforce, conversational AI, predictive analytics, and customer-experience solutions.

What you will do

• Own day-to-day Sales Operations processes, workflows, documentation, operating procedures, questions, and escalations.
• Identify inefficiencies and implement scalable process improvements that help Sales operate effectively.
• Build and maintain recurring sales reports, dashboards, KPIs, and performance metrics; analyze pipeline, bookings, revenue, activity, and conversion data.
• Support Salesforce workflows, data quality, reporting, automation, systems, integrations, user requirements, and governance.
• Improve forecasting and pipeline management by monitoring coverage, progression, risks, opportunities, and data quality.
• Lead cross-functional Sales Operations projects from planning through implementation with Finance, Marketing, Customer Success, HR, and other teams.

Requirements

• 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field.
• Strong Salesforce experience and understanding of CRM processes.
• Strong analytical and problem-solving skills, including the ability to turn data into actionable insights.
• Experience building and managing reports, dashboards, and operational metrics.
• Strong project management, organizational, communication, and prioritization skills; ability to work independently and manage multiple priorities.
• Ability to work effectively with Sales leadership and cross-functional stakeholders, challenge existing processes, and recommend better ways of working.
• Strong attention to detail without losing sight of the bigger picture.
• Experience in a B2B, SaaS, technology, or consulting environment is preferred.

Nice to have

• Experience supporting a high-growth Sales organization.
• Salesforce administration, automation, or reporting experience.
• Experience with sales forecasting, pipeline management, territory planning, or sales compensation.
• Experience implementing or optimizing Sales Operations tools and processes.
• Experience managing or mentoring junior team members.
• Strong Excel or Google Sheets skills; BI or reporting tools experience.
• Experience in a Salesforce consulting or technology organization.

Culture & Benefits

• Remote and in-person work options are available across the headquarters, regional hubs, and remote workforce.
• Some roles may include travel of up to 25%.
• Flexible scheduling focused on results rather than fixed working hours.
• Collaborative culture with opportunities to provide feedback through town halls and company meetings.
• Team celebrations and social activities.