Product Operations Manager (AI)

Location: San Francisco, CA, United States; hybrid, with 3 days in the office per week. Relocation assistance is offered to new employees.

Salary: $257K–$285K plus equity.

Company

OpenAI is an AI research and deployment company developing general-purpose AI systems and products including APIs, ChatGPT, and Codex, with a focus on safe deployment.

What you will do

• Stand up and operate alpha, beta, and GA programs with entry and exit criteria, design-partner recruitment, internal dogfooding, and insight synthesis.
• Own the launch calendar and readiness cadence, coordinating checkpoints across Product, Engineering, Research, Safety, Security, Legal, Support, and GTM.
• Build systems to capture, triage, and synthesize user feedback into prioritized product recommendations.
• Coordinate high-impact launches and events, including demos, rollout waves, and partner showcases, managing timelines, resources, and communications.
• Build code, no-code, and AI automations for feedback intake, issue taxonomy, release notes, and other operational workflows.
• Help scale the Product Operations function by codifying best practices, raising quality standards, and mentoring peers.

Requirements

• Senior individual-contributor experience in Product Operations at one or more scaling technology companies.
• Close collaboration experience with Product, Engineering, and cross-functional partners on central systems and bringing products to market.
• Ability to build internal systems and tools using code, no-code, or AI.
• Ability to self-prioritize and context-switch across multiple projects and stakeholders.
• Clear, persuasive written and verbal communication, with the ability to influence without authority.
• Regular use of agentic AI tools and familiarity with the rapidly evolving AI and agentic-systems landscape.
• Understanding of LLM-powered agent concepts including tool use, evaluations, telemetry, and safety constraints.
• Programming or automation experience with Python and JavaScript; familiarity with Airtable, Retool, Zapier or equivalents, SQL, Google Sheets automations, Databricks, Git, GitHub, and command-line interfaces.

Nice to have

• Experience with OpenAI tools and APIs, including ChatGPT, Codex, text generation, structured outputs, and function calling.
• Entrepreneurial spirit, bias for action, high agency, and an ability to ship initial versions quickly and iterate to quality at scale.
• Ability to create simple, fast, and reliable processes while balancing chaos and bureaucracy.
• Ability to nurture a fun, inclusive, high-ownership team culture.

Culture & Benefits

• Hybrid work model based in San Francisco, with relocation assistance for new employees.
• Work in an AI research and deployment environment focused on safety and human needs.
• Equity is included in the compensation package.
• OpenAI is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.
• Background checks are administered according to applicable law, including relevant California and local fair-chance requirements.