Product Operations Manager (AI)

Location: United States; remote. Active SECRET clearance or higher is required, with willingness to travel domestically or internationally when needed.

Salary: $140K–$170K plus equity.

Company

hirify.global builds collaboration and AI-powered workflow software for military planning and operational coordination, combining planning, collaboration, simulation, and AI in a connected environment.

What you will do

• Build customer feedback channels, usage and satisfaction measures, telemetry, dashboards, and automated data-quality checks.
• Own bug intake, triage, severity levels, resolution targets, quality-of-service measures, and customer-impacting issue resolution.
• Define release governance for Pilot, Early Access, and General Availability, including criteria, sign-offs, feature flags, rollback procedures, and release notes.
• Maintain operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion, and measure execution through resolution time, escape rate, regression rate, and MTTR.
• Facilitate quarterly planning, roadmap alignment, launches, Early Access and beta programs, and cross-team dependencies.
• Partner with Engineering, Infra, Quality, InfraSec, Customer Relations, Product Marketing, and GTM leadership to communicate release, reliability, and feedback status.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS.
• Active SECRET clearance or higher and willingness to travel domestically or internationally when needed.
• Track record of building 0→1 processes and scaling them, with strong judgment, follow-through, and process enforcement.
• Strong data skills, including pulling, analyzing, and presenting data using SQL or similar tools, dashboards, and product analytics.
• Hands-on experience building or using prompts, agents, and automations to improve real workflows.
• Working knowledge of feature flags, staged rollouts, rollback, release notes, bug tracking, triage, severity levels, and resolution targets.
• Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion or similar tools.
• Experience running launches, Early Access or beta programs, customer feedback loops, and clear written and verbal communication, including recorded walkthroughs and documentation.

Nice to have

• Military, government, or national security experience.
• Familiarity with STIGs, POA&Ms, ATO, and secure or air-gapped deployments.
• Experience with product telemetry, observability, or quality-of-service measures.
• Experience with MCP, API integrations, or scripting for workflow automation.
• Experience with tool migrations while preserving existing processes.
• Experience establishing one standard process across multiple teams.

Culture & Benefits

• Distributed work environment with collaboration across military, operational, and technology teams.
• Remote work with domestic and international travel when needed.
• Equity is included in the compensation package.
• Work focuses on high-stakes, mission-critical environments and improving operational decision-making.

Hiring process

• Applications from third-party recruitment agencies are not accepted without an executed Recruitment Services Agreement; unsolicited resumes do not qualify for referral compensation.