Product Operations Manager (AI)

Location: Remote; United States

Salary: $150,000–$200,000 per year, plus equity

Company

hirify.global is rebuilding mortgage loan origination software with an AI-augmented platform designed to automate the loan manufacturing process.

What you will do

• Design and run launch-readiness, release-note, roadmap-update, enablement, and early-access processes for implementations, support, sales, and customers.
• Build the intake, triage, routing, and follow-up process for customer issues, requests, and feedback.
• Identify patterns across customer feedback and communicate actionable insights to product development teams.
• Build and maintain AI-powered agents and automations for triage, release notes, roadmaps, and feedback synthesis.
• Run major product releases through launch-readiness processes and create briefings for customer-facing teams.

Requirements

• Experience in product operations, program management, or a similar role at a B2B software company.
• Experience designing cross-team processes from scratch and owning them end to end.
• Hands-on experience building real workflows with LLMs and agents such as Claude, ChatGPT, Claude Code, or similar.
• Comfort with prompts, scripts, APIs, integrations, and terminal-based work; engineering experience is not required.
• Knowledge of tools used by product and customer-facing teams, including Linear, Notion, Slack, and Zendesk.
• Clear and concise verbal and written communication for release notes, launch briefings, and summaries.
• Proactive, resourceful systems thinking and the ability to earn trust without authority.

Nice to have

• Experience running launches for enterprise customers requiring configuration, training, or rollout preparation.

Culture & Benefits

• Remote-first culture with physical hubs in the Bay Area and New York, plus Work From Anywhere benefits.
• Medical, vision, and dental coverage with approximately 100% of employee premiums covered.
• FSA and 401(k) plans, 16 weeks of fully paid parental leave, and flexible time off.
• Monthly cell and Wi-Fi stipend, monthly DoorDash benefits, wellness benefits, and company offsites.
• Culture values humility, empathy, self-awareness, action orientation, inclusivity, and diverse perspectives.