Account Manager (SaaS)

Location: Barcelona, Spain; hybrid work with three days per week in person and a requirement to be within commuting distance of a hirify.global hub. Relocation support may be available for certain roles.

Company

hirify.global is a SaaS platform for travel and spend management, automating travel bookings, expenses, invoice processing, and related business workflows.

What you will do

• Own a portfolio of SMB customers in the UK and Irish markets and build relationships with contacts and key decision-makers.
• Understand customer businesses and increase their usage of hirify.global products.
• Identify growth opportunities and deliver up-selling and cross-selling against quarterly targets.
• Use data analytics to prepare business reviews, reports, and presentations for senior stakeholders.
• Develop customer travel programmes, solve account issues, and create long-term solutions.
• Coordinate with internal teams to support smooth product integrations and roll-outs.

Requirements

• Native or near-native English.
• Previous account management or customer success experience.
• Outstanding presentation and communication skills with the ability to build deep customer relationships.
• Strong prioritisation and time management skills.
• Result-oriented mindset while keeping customer satisfaction as a priority.
• Ability to analyse and translate data for customers.
• Empathy, honesty, openness, trustworthiness, teamwork, focus, determination, and openness to giving and receiving constructive feedback.

Nice to have

• Background in a SaaS or travel-tech business.

Culture & Benefits

• IRL-first working model with in-person collaboration three days per week.
• Competitive compensation, equity ownership, flexible compensation, private healthcare or a gym allowance, and life insurance.
• Vacation days, public holidays, 17 weeks of paid parental leave, and 16 paid volunteering hours per year.
• Up to 20 Work from Anywhere days per year, language lessons, wellbeing support with therapy and coaching sessions, and a four-week paid sabbatical after five years.
• English is the official office language, and AI-enabled tools support research, account prioritisation, outreach, customer interactions, and information synthesis.

Hiring process

• Talent Acquisition interview: 30-minute virtual interview.
• Assessment interview: 60-minute in-person interview.
• Values interview: 30-minute virtual interview. Submit a resume in English and an updated portfolio and/or resume.