Account Manager (Hospitality)

Location: Lisbon, Portugal. Field-based remote role with home working and regular travel across the assigned territory.

Company

hirify.global provides restaurant reservation technology serving more than 70,000 restaurant partners and millions of diners as part of Booking Holdings.

What you will do

• Manage restaurant partner accounts across onboarding, adoption, retention, renewal, and growth.
• Build relationships through regular meetings, business reviews, training, and face-to-face territory visits.
• Help customers configure hirify.global, optimize reservation flows, implement website reservation links, and complete installation handovers to Technical Support.
• Identify marketing and account-growth opportunities, support quarterly commercial goals, and contribute to contract renewals.
• Coordinate with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.
• Capture customer feedback and industry insights, recommend product improvements, and support restaurant marketing programs.

Requirements

• 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role, with a record of delivering strong service.
• Professional fluency in Portuguese and English, with strong written and verbal communication skills.
• Ability to understand customer objectives, handle objections, negotiate effectively, and communicate recommendations that influence decisions.
• Strong organizational and analytical skills, including prioritization, stakeholder management, data-informed recommendations, and independent work in a field-based role.
• Proficiency with Google Workspace and Salesforce.
• Valid driving license and reliable transportation for regular business travel.

Nice to have

• Experience in restaurant management, hospitality, food and beverage sales, or restaurant technology.
• Experience managing accounts for a SaaS, reservation, point-of-sale, or other technology platform.
• Experience leading customer training, presenting to groups, and facilitating business reviews with senior stakeholders.
• Knowledge of restaurant economics and industry trends.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Flexible work environment supporting collaboration across multiple time zones; occasional communication outside regular working hours may be required.
• 30 calendar days of vacation, a birthday day off, a company-wide annual week off, and flexible sick time off.
• Six company-paid therapy sessions and six coaching sessions annually, Headspace subscription, and enhanced parental leave.
• Employee Resource Groups, inclusion programs, and training and development opportunities.
• On-demand learning, leadership development, and up to $1,000 through the Development Dollars program.