UX Content Strategist (Fintech)

Location: San Francisco, United States. Hybrid work model with in-office attendance required Tuesdays, Wednesdays, and Thursdays; remote placement is not considered. Local Pacific Time hours are required, with travel to hirify.global offices or other locations as needed.

Target base salary: $109,000–$128,000 annually, plus potential equity awards and annual bonus.

Company

hirify.global, formerly LendingClub, develops focused financial products and mobile-first experiences designed to make financial progress clearer and more accessible.

What you will do

• Develop and execute content strategies for mobile and web experiences across UX Design, Research, Product, Brand, Creative, Marketing, and Compliance.
• Write, audit, proofread, and edit clear, concise, user-friendly content aligned with customer needs, brand voice, and content guidelines.
• Translate business requirements, user feedback, research insights, and financial concepts into effective content solutions.
• Partner on user flows, usability testing, A/B testing, and digital experience improvements across products and touchpoints.
• Explore AI-enabled and LLM-based tools for content creation, validation, review, and testing, and incorporate AI-assisted workflows into product development.
• Work with Legal and Compliance to secure appropriate approvals and meet regulatory requirements for customer-facing content.

Requirements

• 4+ years of experience in UX writing, content strategy, or related digital product content roles.
• Bachelor’s degree or higher, or an equivalent combination of education and experience.
• 2+ years of experience in financial services or fintech, including understanding of regulated financial products and customer communications.
• Experience integrating content strategy and UX writing into product development processes, including environments where dedicated UX content practices are still evolving.
• Strong understanding of user-centered design principles and their application to clear, effective digital content.
• Experience using or developing AI-assisted tools, including LLM-based solutions, to review, validate, and improve customer-facing content.
• Strong collaboration and stakeholder-management skills across UX Design, Product, Engineering, Marketing, and Compliance.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex or abstract concepts clearly and persuasively.
• Ability to navigate ambiguity, identify appropriate partners and resources, move projects forward independently, and apply sound judgment around accuracy, brand consistency, data sensitivity, and regulatory requirements.

Culture & Benefits

• Work in a culture centered on fairness, simplicity, respect, innovation, and customer progress.
• Hybrid collaboration model with essential in-person attendance for the role.
• Medical, dental, and vision plans for employees and their families, plus a 401(k) match.
• Health and wellness programs, flexible time off for salaried employees, and up to 16 weeks of paid parental leave.
• Potential long-term equity awards and an annual performance-based bonus.
• Interview recording, transcription, and summarization tools may be used for select roles; candidates can opt out without discrimination.