IT Support Specialist

Location: West Roseville, California; on-site.

Company

hirify.global delivers financing and software products for sustainable home-efficiency solutions, including solar, batteries, HVAC, roofing, and windows.

What you will do

• Provide Level 2 help desk support and answer employee questions about supported hardware and software.
• Troubleshoot complex technical problems, document resolutions, and identify preventative solutions for recurring issues.
• Recommend improvements to IT operations and processes using enterprise-level IT best practices.
• Provide technical training and new-hire orientations.
• Install hardware and software, maintain inventory, place orders, and track equipment and licenses.
• Participate in IT projects, emergencies, routine tasks, and an after-hours on-call rotation.

Requirements

• 3–5 years of professional experience.
• Good interpersonal and communication skills, including the ability to explain technical topics to less technical employees.
• Solid knowledge of general office software, including Windows 10 and Microsoft Office.
• Knowledge of supported applications and systems, including Exchange, Active Directory, DNS, and virtual machines.
• Experience with desktop hardware, software applications, operating systems, and LAN connectivity.
• Ability to learn and support new software.
• This role is not eligible for visa sponsorship.

Nice to have

• Experience with Active Directory and Office 365 integration.
• Experience with Cisco Meraki.
• Microsoft certifications.

Culture & Benefits

• Collaborative work culture focused on high-quality, responsible IT support.
• Requires integrity and discretion when handling support responsibilities.
• Includes routine after-hours on-call participation.