IT Infrastructure Support Specialist

Location: Fernley, Nevada, USA; on-site support across warehouse, office, manufacturing, and distribution environments

Company

hirify.global is a global powersports manufacturer producing off-road vehicles, snowmobiles, motorcycles, electric vehicles, boats, parts, garments, and accessories.

What you will do

• Assess and prioritize Worldwide Service Desk issues, record tickets, and track time in ServiceNow.
• Provide rapid-response support for users across distribution centers, corporate offices, and manufacturing facilities.
• Support laptops, desktops, barcode scanners, custom workstations, label printers, IP phones, peripherals, and proprietary technology.
• Support Windows operating systems, Microsoft Office, Microsoft 365, and commercial or internally developed applications.
• Administer Active Directory and Microsoft 365 user and end-user system objects.
• Provide hands-on support to tier 3 IT teams, maintain equipment refreshes and setups, create documentation, and participate in service desk projects and after-hours on-call support as required.

Requirements

• A 2-year technical degree or equivalent experience is preferred.
• At least 1 year of experience in an enterprise help desk setting is preferred.
• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral equipment is preferred.
• Knowledge of Windows 10, Windows 11, and macOS.
• Experience configuring and maintaining laptops and desktops in an enterprise environment is preferred.
• Experience with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to work independently and collaboratively with remote peers.
• Excellent communication and customer service skills.
• Manual and physical dexterity, including the ability to lift equipment weighing more than 40 pounds, and the ability to work in warehouse, office, and manufacturing environments.
• This position is not eligible for visa sponsorship. Former employees must be eligible for rehire; current employees must be in good standing.

Culture & Benefits

• Agile working environment with challenging assignments and elevated responsibility.
• Competitive compensation with a profit-sharing plan, employee stock ownership contributions, and discounted employee stock purchases.
• 401(k) matching, financial wellness education, health, dental, and vision insurance, wellness programs, paid time off, gym and personal training reimbursement, life insurance, and disability coverage.
• Paid volunteer time through the hirify.global Foundation and hirify.global Gives.