IT Support Engineer

Location: On-site in the San Francisco office at least three days per week; provide remote support to the globally distributed workforce.

Base salary: $125K–$150K, plus equity and an annual bonus or commission plan.

Company

Builds identity trust infrastructure for the digital economy, verifying good identities and preventing fraud for businesses, governments, and millions of people.

What you will do

• Resolve hardware, software, access, and collaboration incidents end to end while meeting SLAs.
• Provide deskside support in the San Francisco office and remote support to distributed employees, including executives.
• Provision, enroll, deploy, repair, and retire macOS endpoints and peripherals through MDM, including onboarding and offboarding.
• Support Okta, Google Workspace, Slack, Zoom, conference-room AV, and first-line wired and wireless network troubleshooting.
• Maintain hardware inventory across procurement, deployment, return, and disposal.
• Document solutions, identify recurring issues, automate repetitive work, and propose root-cause fixes.

Requirements

• 2–4 years of hands-on IT support experience in a corporate or SaaS environment.
• Working proficiency troubleshooting macOS and Windows, including imaging or enrollment, disk encryption, and common application issues.
• Experience with an MDM platform such as Jamf, Intune, or similar.
• Support-level familiarity with Okta and Google Workspace administration.
• Working knowledge of Slack and Zoom administration or end-user support.
• Networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Clear written and verbal communication, with the ability to explain technical issues to non-technical colleagues without jargon.
• Good security judgment, including identity verification before granting access and appropriate escalation.
• Ability to work onsite in San Francisco three days per week and lift up to 50 lbs for equipment handling.

Nice to have

• Experience with ITIL practices, Jira Service Management, or SLA-driven support queues.
• Scripting with Bash, Python, or PowerShell, or low-code automation using Zapier or Okta Workflows.
• Certifications such as Apple Certified Support Professional, Jamf 100/200, CompTIA A+, or Network+.
• Curiosity and willingness to experiment with AI tools for technical problem-solving and IT support workflows.
• Experience with VDI.

Culture & Benefits

• Work in a high-responsibility environment focused on moving quickly, critical thinking, ownership, and precise customer problem-solving.
• Compensation includes base salary, equity, benefits, and an annual bonus or commission plan.
• Equal opportunity employment with diversity valued across the organization.
• Accommodations are available during hiring and onboarding upon request.