IT Operations Analyst II

Location: Denver office, Colorado, United States

Company

Builds data infrastructure and pipelines that help organizations move, transform, and trust data for analytics and AI.

What you will do

• Resolve end-user IT support tickets involving hardware, software, and access requests.
• Manage Mac and Windows laptop and device lifecycles, including refresh eligibility, deployment, and purchase-eligibility requests.
• Provision and troubleshoot application access through Okta, including tile assignments, login errors, MFA, and passwordless configuration.
• Support employee and contractor onboarding and offboarding, including device setup and access provisioning.
• Troubleshoot Slack, Google Workspace, Notion, conference-room AV, and video-conferencing equipment.
• Maintain hardware and ticket records and escalate SSO, elevated-access, and integration issues to the IT Systems team.

Requirements

• Experience in an IT helpdesk, service desk, or end-user support role.
• Familiarity with identity and SSO platforms such as Okta from an end-user support perspective.
• Experience using ticketing systems such as Jira, Zendesk, or ServiceNow.
• Strong customer service and written communication skills.
• Basic hardware troubleshooting experience with Mac and/or Windows laptops.

Nice to have

• Experience supporting SaaS application access requests across multiple systems.
• Familiarity with Google Workspace and/or Microsoft 365 administration basics.
• Experience supporting new-hire onboarding and offboarding at scale.
• Experience in a fast-growing or multi-office environment.

Culture & Benefits

• Employer-paid medical insurance, with details varying by country and worker type.
• Paid vacation or flexible/unlimited vacation depending on role and country, paid sick time, inclusive parental leave, paid holidays, a year-end Global Week of Rest, and volunteer days off.
• RSU stock grants, professional development and training opportunities, and a monthly cell phone stipend.
• Virtual happy hours, free food, team-building activities, and access to personalized mental health support for covered employees and dependents.
• Values include getting involved, doing the right thing, and working as one team.