Vice President, Strategic Account Management (Senior Living)

Location: Remote-US; approximately 25% travel required

Base salary: $175,000–$225,000 per year; variable bonus: $100,000

Company

hirify.global is a senior care platform connecting families with vetted providers across a network of 15,000+ senior living communities and home care agencies.

What you will do

• Lead strategies that grow revenue and move-in conversion across national and regional senior living providers, REITs, and channel partners.
• Own provider network retention, health, coverage, and performance, identifying risks and gaps early.
• Improve provider performance, referral outcomes, community data completeness, and family experience.
• Build provider performance scorecards, account planning processes, and NPS measurement and improvement plans.
• Lead executive business reviews and maintain strategic relationships with senior living industry executives.
• Lead, coach, and develop approximately 10 account managers while partnering cross-functionally to scale account management effectiveness.

Requirements

• Bachelor’s degree from an accredited institution.
• At least 10 years of progressive experience in sales, strategic account management, or both, including measurable revenue growth, customer retention, and business performance.
• At least 5 years of sales and/or account management leadership experience, including leading and developing teams; this is not a first-time leadership role.
• Experience managing complex, high-value customer relationships and engaging with C-suite, divisional, and regional executives.
• Experience building executive partnerships and serving as the strategic point of contact for key customers.
• Experience developing account management or sales strategies that improve revenue, conversion, retention, and customer growth.
• Strong commercial acumen, strategic thinking, analytical capability, executive communication, relationship-building, negotiation, and presentation skills.
• Experience managing teams through data, including scorecards, leading and lagging indicators, and measurable partner outcomes.
• Experience improving customer satisfaction or loyalty metrics such as NPS and rebuilding at-risk relationships.
• Ability to collaborate across functions, influence without direct authority, navigate ambiguity, solve complex business challenges, and independently deliver initiatives.
• Experience implementing processes, tools, and approaches that improve organizational effectiveness and scalable results.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint, Google Workspace, and CRM platforms.
• Ability and willingness to travel approximately 25% for executive customer meetings, conferences, tradeshows, and company meetings.

Nice to have

• Direct senior living or senior care industry experience and knowledge of operators, ownership groups, industry economics, and customer decision-making.
• Established relationships with senior living executives and decision-makers.
• Experience leading account management teams for large, complex, multi-location, or enterprise customer portfolios.
• Experience in both direct sales and strategic account management.
• Experience in a two-sided marketplace, referral, or lead-generation business.
• Familiarity with senior living metrics such as occupancy, inquiry-to-tour, tour-to-move-in conversion, and referral-source evaluation.

Culture & Benefits

• Mission-driven work supporting families and their senior loved ones.
• 401(k) with match, health, dental, and vision insurance.
• Paid time off.
• Company values include empathy, difficult problem-solving, teamwork, integrity, and embracing change.
• Employment eligibility is verified through E-Verify.