Vice President, Client Enrollments (Fintech)

Location: Hybrid options in the San Francisco, CA and Phoenix, AZ metro markets; remote hiring in selected locations throughout PST, MST, and CST. Available locations include Tempe, Orlando, Chicago, Las Vegas, Salt Lake City, Dallas, and San Mateo.

Salary: $240,000–$275,000 plus bonus and benefits.

Company

hirify.global is a digital personal finance company providing personalized debt resolution, personal loans, home equity loans, financial tools, and education.

What you will do

• Lead the transformation from phone-led to digital-first hybrid enrollment across digital self-enrollment and advisor-assisted sales.
• Shape guided digital enrollment flows with Product, Design, and Engineering, including human and AI handoffs.
• Redesign team structures, lead ownership, compensation, incentives, staffing, and capacity planning for a hybrid model.
• Run multichannel contact strategies across voice, branded calling, verified caller ID, SMS, email, chat, and appointment scheduling.
• Deploy AI across the sales lifecycle and use KPIs, controlled tests, and holdouts to improve conversion, CAC, LTV, answer rates, and cost per enrollment.
• Lead organizational change, enterprise alignment with Lending, frontline development, and compliance across TSR, TCPA, FTC guidance, state debt relief laws, UDAAP, disclosures, e-signatures, SMS consent, and AI-assisted conversations.

Requirements

• Led a sales or enrollment organization through a large-scale shift from phone-led to digital or hybrid enrollment, with measurable before-and-after results.
• Demonstrated growth of digital and advisor-assisted channels together, including resolution of channel conflict and redesign of compensation and roles.
• 12+ years of progressive sales, enrollment, or customer acquisition leadership, including 5+ years as a Senior Director or VP leading 100+ FTEs.
• Experience in fintech, consumer lending, mortgage, insurance, debt relief, or similar high-volume consumer businesses.
• Deep expertise in voice, SMS, email, chat, AI voice, caller-ID reputation, branded calling, carrier spam labeling, consent management, and dialer strategy.
• Experience partnering with Product and Engineering on conversion funnels, A/B testing, milestone analytics, and digital customer experiences.
• Hands-on experience with AI agent assist, conversational AI, automated disposition, or AI-driven quality assurance with measurable results and guardrails.
• Experience with telephony platforms such as Five9, Genesys, or Twilio; CRM such as Salesforce; preview, power, and AI dialers; and messaging platforms.
• Strong command of unit economics, CAC, LTV, lead scoring and routing, capacity planning, incentive design, experiment design, holdout testing, consumer financial services regulation, TSR, TCPA, UDAAP, and call center governance.
• Bachelor's degree required; ability to lead large frontline teams through change, present strategy to the C-suite, and maintain empathy for consumers facing financial hardship.

Nice to have

• MBA.

Culture & Benefits

• Hybrid and remote work opportunities within selected U.S. locations.
• 401(k) with employer match, medical, dental, vision, HSA, and FSA options.
• Vacation, sick time, dedicated volunteer days, wellness support, and fitness discounts.
• Up to $5,250 reimbursement for eligible education expenses and pet care discounts.
• Financial hardship support through the hirify.global Care Fund and employee resource groups supporting diversity and inclusion.
• H1-B visa transfer, H1-B sponsorship, and STEM-OPT visa sponsorship are not available.

Hiring process

• Applications from unsolicited agencies and search firms are not accepted; inquiries must go through Talent Acquisition.