Senior Program Manager (CCaaS)

Location: Remote, based in Austin, TX / United States; travel up to 30%.

Salary: USD 200,000–225,000 per year, plus eligibility for an annual incentive program.

Company

hirify.global develops engagement and growth solutions that support exceptional customer experiences, with 1,800+ employees and access to the wider TTEC organization.

What you will do

• Manage delivery relationships with assigned program and project clients, including senior managers, directors, executives, delivery management, and account teams.
• Lead large enterprise implementation programs with teams of 3–50 hirify.global staff, contractors, client resources, and vendors.
• Establish communication plans, meetings, tracking, reporting, escalation processes, and functional documentation.
• Manage program resources, project plans, schedules, work plans, assignments, resource utilization, and revenue projections.
• Monitor risks, assumptions, constraints, change management actions, invoices, financial dashboards, and program status.
• Coach project teams, support customer satisfaction, and improve established project management methodologies.

Requirements

• 15+ years of project or program management experience in a consulting or professional services environment, including 5–8 years of strategic development experience with significant client impact, strong relationships, influence, and value creation.
• Experience delivering transformation projects and leading enterprise-level client programs with multiple projects and workstreams.
• Experience with waterfall, agile/scrum, and hybrid methodologies.
• Experience leading multiple teams ranging from 3 to 50 people.
• Deep knowledge of modern CCaaS solutions and related technology; NICE experience is preferred.
• Hands-on experience producing functional and/or technical design deliverables using a formal structured methodology.
• Excellent written and verbal communication and listening skills.
• Ability to build relationships, collaborate, solve problems, negotiate, and persuade while maintaining positive relationships with clients, internal stakeholders, partners, project teams, and third-party partners.

Nice to have

• PMP or another project management certification.

Culture & Benefits

• Full-time employment with medical, dental, and vision coverage.
• Tax-advantaged healthcare accounts and financial and income protection benefits.
• Paid time off and wellness time off.
• Remote work arrangement with travel requirements of up to 30%.
• Inclusive workplace committed to equal employment opportunity and workforce diversity.