Senior Customer Success Manager

Location: Remote from Warsaw, Poland; occasional attendance at global meetings, training, and kick-offs; travel up to 15%.

Company

Okta builds neutral identity infrastructure that helps organizations securely adopt AI and other technologies.

What you will do

• Manage a portfolio of smaller ARR customers through programmatic engagement, guiding adoption and business outcomes.
• Use account health and usage data to identify risks, anticipate issues, and mitigate churn.
• Advise customers on adoption and business value, enabling champions to articulate Okta’s value against competitors.
• Apply Okta product knowledge and best practices to drive measurable results and resolve standard customer issues.
• Drive customer satisfaction, retention, and standard expansion opportunities through proactive value communication.

Requirements

• 5+ years of related professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, or a PhD without experience, or equivalent experience.
• Experience in customer success management and driving adoption of a technical platform.
• Customer-centric, proactive, and collaborative approach focused on customer loyalty.
• Ability to use consulting-style questions to engage customers and discover information.
• Ability to work in a fast-paced environment and manage multiple customers and projects.
• Growth mindset, openness to feedback, and alignment with Okta’s core values.
• Ability to achieve Okta Professional and Admin Certification and working understanding of Okta use cases and vision.

Culture & Benefits

• Remote role with occasional global meetings, training, and kick-offs.
• Travel requirements of up to 15%.
• In-person onboarding experience designed to support connection and impact.
• Well-being support, social-impact initiatives, and talent-development and community programs.
• Equal opportunity employment and accommodation support throughout the application and onboarding process.