Renewal Manager (German & English Speaking)

Location: Kraków, Poland; hybrid work model with 2 days at the office and 3 days remote

Company

hirify.global provides an AI-powered Employee Hub and collaborative experience platform for enterprise customers.

What you will do

• Own end-to-end contract renewals for an assigned SMB customer portfolio across the DACH region.
• Monitor six-month renewal pipelines, review usage and pricing data, and implement contract-based price indexations.
• Configure auto-renewals, parameters, and recurring billing workflows in Salesforce and Chargebee.
• Lead renewal discussions and contract negotiations when customer intervention is required.
• Coordinate Customers, Customer Success, Finance, RevOps, and Support to ensure accurate and timely contract execution.
• Identify churn risks, upsell opportunities, and report portfolio performance, pipeline, and retention metrics.

Requirements

• 2–3 years of experience in a customer-facing or operational role such as Customer Service, Sales, Customer Success, Account Management, Contract Administration, or Technical Support.
• Comfort managing contract terms, administrative accuracy, and CRM data quality.
• Confidence speaking with customers to negotiate terms and present upsell options.
• Autonomous, solutions-driven, and adaptable to evolving processes in a growing SaaS environment.
• Professional proficiency or native fluency in both German and English.

Culture & Benefits

• Hybrid work model: 2 days in the Kraków office and 3 days remote.
• Phone and home internet reimbursement up to 80 PLN per month.
• Private Luxmed healthcare covered for the employee and partially for a partner or family.
• Monthly cafeteria benefits budget for sport cards or other purchases.
• Creative Allowance of 1000 PLN gross per month.
• 26 days of annual leave and 2 mental health days per year; listed benefits apply to an employment contract.