Product Operations Leader (AI)

Location: Remote, Oregon, United States

Salary: USD 179,000–187,000 yearly

Company

hirify.global provides cloud-based technology and secure payment solutions for small and medium-sized businesses.

What you will do

• Build and operate a company-wide AI value scorecard with Finance, including benefits net of inference, hosting, tooling, and support costs.
• Measure AI-enabled productivity across delivery workflows and connect signals such as cycle time, throughput, quality, adoption, defects, and rework to business outcomes.
• Standardize customer AI feature adoption and commercialization metrics, including activation, usage, retention, satisfaction, ARR, attach, expansion, win-rate uplift, margin, and cost per successful task.
• Run launch-readiness checks for AI pricing, including cost per task, margin targets, attribution, holdout groups, and sales and customer-success enablement.
• Govern Data and AI initiatives, risks, vendors, partners, decision rights, accountability, standards, and escalation paths.
• Hire, develop, and lead the product operations function while applying AI to reporting, insight synthesis, and workflow automation.

Requirements

• 8+ years in product operations, business operations, strategy and operations, technical program management, product management, or a similar role in a SaaS or technology company, including at least 3 years at a senior or director level.
• Experience building KPI and measurement frameworks that connect product or delivery data to adoption, retention, revenue, and other business outcomes.
• Experience working with Finance, Sales, and Marketing on pricing, packaging, launches, or go-to-market performance.
• Experience leading cross-functional initiatives across Product, Engineering, Customer Success, and executive leadership, influencing without direct authority, and establishing governance, decision rights, and accountability mechanisms.
• Working knowledge of Agile, Scrum, Kanban, and SAFe, with the ability to support teams using different methodologies.
• Hands-on fluency with Jira or similar delivery tooling, product analytics, business intelligence, and data integration across systems.
• Strong written and verbal communication, including presenting data and trade-offs clearly to executives.
• Experience building or leading a team, including hiring and coaching.
• Must be legally authorized to work in the United States; visa sponsorship is not available, and contractor or Employer of Record arrangements are not offered.

Nice to have

• Experience with product adoption, monetization, or usage-based pricing.
• Experience measuring AI-assisted development or engineering productivity programs, including DORA or SPACE frameworks.
• Experience in vertical SaaS or multi-product portfolios at different modernization stages.
• Comfort using AI tools and automation in daily operating workflows.
• Experience with governance, risk classification, responsible AI, Security, Legal, and Privacy programs.
• Experience managing vendor and partner portfolios, including consolidation and contract standards.
• Experience with cloud or AI cost management and FinOps, including unit economics and cost per task.

Culture & Benefits

• Remote full-time employment based in the United States.
• Outcome-focused operating model with minimal forums and reporting needed for decisions.
• Close collaboration with BU presidents, Product, R&D, go-to-market, Finance, Security, Legal, Privacy, and People leaders.
• Background and identity verification are required for successful candidates; video interviews may be recorded during the active hiring process.
• Equal opportunity employer committed to reasonable accommodations and inclusive hiring.

Hiring process

• Apply through the careers portal or an external job board only; applications by email cannot be uploaded.
• Answer screening questions directly during the application process.
• Successful candidates complete background and identity verification checks, and interviews may be recorded.