Principal, Customer Strategy & Storytelling (AI)

Location: Hybrid in Austin, New York, or San Francisco, United States. Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Estimated annual salary: $164,000–$200,000 for Bay Area hires or $156,000–$190,000 for NYC hires; compensation may vary by work location.

Company

hirify.global operates a large global network that protects and accelerates Internet applications and provides developer platform and AI infrastructure products.

What you will do

• Identify and develop customer stories showing measurable outcomes from hirify.global’s Developer Platform.
• Partner with Marketing to produce long-form content, campaigns, thought leadership, executive presentations, and other storytelling formats.
• Create enablement assets for technical sales teams, sellers, and partner networks, then support the handoff.
• Translate technical customer wins for developer communities, enterprise buyers, executives, and internal audiences.
• Build relationships with strategic customers, executive sponsors, and account teams to develop a customer champion network.
• Surface customer use cases and trends, and measure advocacy participation, storytelling adoption, and commercial impact.

Requirements

• 8–10 years of experience in Customer Success, Customer Strategy, Strategic Account Management, or Customer Marketing.
• Excellent internal and external relationship-building and stakeholder-management skills.
• Demonstrated cross-functional delivery experience and success building programs and processes in fast-growing organizations.
• 5+ years of experience working on developer-first products with a highly technical customer base.
• Comfort telling technical customer stories, with commercial acumen for enterprise buyers and an understanding of what resonates with developer audiences.
• Exceptional one-to-many writing, communication, and presentation skills, plus strong one-to-one stakeholder management.
• Ability to navigate ambiguity, drive initiatives independently, and perform unscalable work while building repeatable operating rhythms.

Nice to have

• Experience working with cutting-edge startups and global enterprises.
• Experience building customer advocacy or storytelling programs for developer platforms or AI infrastructure.

Culture & Benefits

• Hybrid work with a collaborative, iterative culture focused on curiosity, independent initiative, and using AI to improve execution.
• Medical, dental, vision, flexible spending, commuter, fertility and family-forming, mental health, and global travel medical benefits.
• Short- and long-term disability, life and accident insurance, 401(k), and employee stock participation programs.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy health, medical, and bereavement leave.
• hirify.global supports initiatives including Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS resolver.

Hiring process

• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Employment may require authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.