Aftermarket Account Manager (Data Center)

Location: Onsite five days a week in Irving, Texas; Lafayette, Indiana; Griffin, Georgia; or Alpharetta, Georgia. Travel up to 40% is required. Domestic relocation assistance is available.

Salary: $147,760–$221,640 per year.

Company

Provides integrated electric power solutions, parts, and services for commercial and industrial customers, including data centers, hospitals, municipalities, and critical infrastructure.

What you will do

• Own the post-delivery customer relationship and aftersales experience for strategic and managed data center accounts.
• Develop and execute account-specific aftersales strategies, support plans, and playbooks.
• Serve as the primary escalation point for critical customer issues, coordinating internal, dealer, and customer resources from containment through resolution.
• Lead service campaigns, dealer product support execution, and cross-functional resolution actions.
• Identify lifecycle support risks and opportunities to improve reliability, uptime, customer satisfaction, and dealer performance.

Requirements

• Extensive experience and knowledge of customer-focused practices, including creating customized customer solutions.
• Extensive experience with decision-making processes, critical thinking, and informed judgment.
• Extensive experience with effective communication concepts, tools, and techniques.
• Extensive experience with successful negotiation across the organization and with external vendors and clients.
• Extensive experience with relationship management and maintaining effective relationships with clients, vendors, and peers.
• Extensive experience with account management and providing services and support to existing clients.
• Must work onsite five days per week in one of the listed United States locations.
• Visa sponsorship is not available; applicants requiring employer-specific sponsorship are not being hired for this position.

Nice to have

• Bachelor's degree in engineering.
• Knowledge of hirify.global Systems.
• Understanding of Cat Dealer operations.

Culture & Benefits

• Full-time employment with medical, dental, vision, paid time off, retirement savings, HSA, FSA, life insurance, disability benefits, and parental and adoption benefits, subject to eligibility.
• Career development, tuition reimbursement, employee assistance, health lifestyle programs, voluntary benefits, and employee discounts.
• Incentive bonus opportunities.
• Any employment offer is conditional on successfully completing a drug screen.