Scaled Account Manager, Beneficial Deployments (AI)

Location: San Francisco, CA or New York City, NY; hybrid policy requires staff to work from an Anthropic office at least 25% of the time, with some roles requiring more office time.

Annual OTE: $222,800–$290,000 USD, including base salary and target sales commissions or bonuses.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Own a named book of nonprofit and higher-education customers across retention, seat growth, plan changes, and relationship expansion.
• Drive customer activation and weekly Claude usage across fundraising, grant writing, reporting, program operations, research support, teaching, and administration.
• Use Claude to automate account research, follow-ups, usage reviews, and routine questions, then share effective workflows with the team.
• Lead strategic conversations with executive directors, operations leads, IT leaders, and academic leaders to define valuable use cases and success criteria.
• Identify customers ready to move from individual productivity to redesigned workflows and coordinate deeper support with Applied AI and other specialists.
• Create scalable playbooks, webinars, cohorts, launches, events, and partnerships, while bringing customer feedback to Product, Marketing, Support, and Operations.

Requirements

• 3+ years of account management or customer success experience with nonprofit or higher-education customers, including a track record of improving retention and adoption of new technology.
• Experience owning customer relationships and demonstrating accounts that were grown, retained, or turned around.
• Current use of AI at work, with an example of a workflow that returned meaningful time.
• Ability to structure unfamiliar problems, create clear plans, and manage multi-step programs or projects with multiple stakeholders.
• Experience delivering results through people outside your reporting line and across teams in a larger organization.
• Ability to remain effective as the role changes and to treat automating parts of the role as a positive outcome.
• Ability to explain AI plainly to skeptical, busy, or inexperienced audiences.
• Commitment to the mission of nonprofits and educational institutions and to safe AI development and deployment.
• Bachelor’s degree or an equivalent combination of education, training, and experience; relevant field demonstrated through coursework, training, or professional experience.

Nice to have

• Experience building something from zero, such as a company, product, sales motion, or program, or working as an early startup employee.
• Consulting experience across multiple sectors and problem types.
• Experience at an AI-native company, selling AI products, or moving from business development into account ownership.
• Experience working in or with nonprofits, foundations, universities, or other mission-driven organizations.
• Understanding of nonprofit and university purchasing, including boards, funders, procurement cycles, and constrained budgets.
• Experience using usage data to prioritize a large account book.

Culture & Benefits

• Hybrid work with office collaboration and flexible working hours.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Collaborative environment focused on high-impact, trustworthy AI research and development.
• Visa sponsorship is available, although sponsorship cannot be guaranteed for every role or candidate; immigration lawyer support is provided.
• Anthropic is a public benefit corporation headquartered in San Francisco.