Senior Renewals Manager, Public Sector (SaaS)

Location: Remote, United States; other eligible locations include North America and the United States of America.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Own renewal planning and execution for a portfolio of public sector customers from account strategy through completion.
• Coordinate with public sector Sales and Customer Success teams to align renewal plans and resolve customer risks.
• Monitor customer health and adoption data to forecast renewal opportunities.
• Execute personalized outreach campaigns throughout the renewal lifecycle.
• Drive customer retention, timely renewals, and seamless continuity with hirify.global's platform.
• Improve renewal workflows, including automated outreach sequences and adoption-data-driven communications.

Requirements

• Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes.
• Experience in a collaborative, customer-facing environment coordinating with multiple internal teams on renewal forecasting and retention.
• Familiarity with CRM and customer success tools such as Salesforce and Gainsight.
• Ability to interpret customer health and adoption data to inform renewal strategies.
• Strong communication skills for business conversations and customer experience management.
• Demonstrated time and project management discipline, with effective prioritization of outreach and renewal activities.
• Openness to learning, adapting, receiving feedback, and continuous improvement.
• Customer-centric approach, high empathy, and focus on long-term relationships and customer satisfaction.
• Candidates from diverse backgrounds are welcome when they can demonstrate relevant experience and transferable skills.

Culture & Benefits

• Global, asynchronous environment with close collaboration across Renewals, Customer Success, and Sales.
• Benefits supporting health, finances, and well-being, plus flexible paid time off.
• Equity compensation, employee stock purchase plan, parental leave, and a growth and development fund.
• Team Member Resource Groups and an inclusive equal-opportunity workplace.
• All roles are remote, with some roles subject to specific location-based eligibility requirements.