Account Manager (B2B SaaS)

Location: Hybrid, 4 days per week in the New York City office; travel to customer sites at least 2 days per month.

Compensation: Total OTE $120K–$180K, plus equity and bonus.

Company

hirify.global is a Series B SaaS company founded in 2021 that provides AI-driven event marketing intelligence and meeting solutions, helping companies evaluate event performance, identify valuable attendees, and generate pipeline.

What you will do

• Manage the full customer lifecycle, including onboarding, enablement, adoption, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage 9+ active workstreams simultaneously.
• Lead structured onboarding and training programs to accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes, building business cases that demonstrate ROI.
• Drive retention by developing creative approaches to save at-risk accounts and strengthen customer relationships.
• Build the customer community through webinars, case studies, events, and regular customer-site visits.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a combination of both, ideally in a B2B SaaS or high-growth technology company.
• Proven ownership of the complete client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts and competing workstreams in a fast-paced environment.
• Creative and persistent approach to customer retention and churn prevention.
• Comfort traveling to meet customers in person and building face-to-face relationships.
• Strong accountability, self-direction, and follow-through.
• Strong communication skills for difficult conversations with customers and internal stakeholders.

Culture & Benefits

• Fast-paced, high-accountability environment with opportunities to shape the Customer Success function.
• Competitive base salary and bonus, plus equity.
• Medical, dental, and vision healthcare coverage.
• 401(k).
• Catered lunch every day in the NYC office.
• Unlimited PTO and two company-wide shutdowns during the July 4th week and the Christmas–New Year's week.