Business Operations Associate - CashNet USA (Fintech)

Location: Chicago, IL; hybrid schedule with in-office work Tuesday through Thursday and remote flexibility on Mondays and Fridays. Candidates must be eligible to work in the United States.

Annual salary: $75,000–$100,000, with possible additional bonus compensation.

Company

hirify.global is a financial technology company providing online financial services through its AI and machine learning-powered Colossus platform to non-prime consumers, businesses, and traditional banks.

What you will do

• Scope, plan, and execute end-to-end customer remediations caused by system issues, including root cause investigation, system fix implementation, redress planning, and data analysis.
• Own the issue management lifecycle through permanent fix implementation and testing.
• Identify production and compliance exceptions, assess customer and business impact, and resolve or escalate issues.
• Develop expertise in product offerings, brand operations, state compliance requirements, transactional logic, and funding and payment processes.
• Create and manage compliance monitoring systems and processes for products, technology, and operations.
• Analyze customer complaint data, recommend process improvements, and support ad hoc requests for external and third-party audits.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field.
• 5+ years of project management experience delivering initiatives from start to finish, including cross-functional stakeholder management and detailed business documentation.
• 3+ years resolving audit findings and operational issues by integrating federal and state regulations into corrective action plans, policy updates, and system improvements.
• Familiarity with SQL and Excel.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively in team and independent settings.
• Excellent written and verbal communication skills.
• Must be eligible to work in the United States; visa sponsorship and sponsorship takeover are not available.

Nice to have

• Familiarity with MicroStrategy, Grafana, and other monitoring dashboards.

Culture & Benefits

• Hybrid work with required office attendance Tuesday through Thursday and remote flexibility Mondays and Fridays.
• Health, dental, vision, and mental health insurance.
• 401(k) matching with a Roth option for U.S.-based employees.
• PTO, paid holidays, paid parental leave, and eligible-role sabbatical and summer-hours programs.
• DEI groups, employee recognition and rewards, charitable matching, and a paid volunteer day.