Sr. Business Intelligence & Operational Analyst (Fintech)

Location: On-site in Boston, MA; other locations include New York, Austin, TX, and Grand Rapids, MI

Base compensation: $100,000–$125,000 per year

Company

hirify.global is a global fintech company providing insurance, reinsurance, payroll, benefits, cybersecurity, mortgage, and related solutions through technology and human support.

What you will do

• Own the business intelligence and operational analytics roadmap for hirify.global Digital Services and Digital Solutions.
• Establish KPIs, reporting standards, scorecards, performance frameworks, and executive dashboards covering operations, customer experience, productivity, service delivery, quality, and growth.
• Translate business strategies and operational objectives into analytics programs, reporting solutions, performance insights, and leadership recommendations.
• Lead large-scale data reconciliation, validation, remediation, and discrepancy-resolution initiatives across systems, reporting platforms, and operational workflows.
• Drive data governance, reporting consistency, data quality, self-service analytics adoption, and continuous operational improvement.
• Partner with business leaders, technology teams, operations, and Analytics in a matrixed environment and serve as a subject matter expert in operational reporting and data quality.

Requirements

• Experience supporting contact center, customer service, shared services, digital operations, or business operations teams.
• Experience working with business stakeholders to define requirements and translate business needs into reporting and analytics solutions.
• Strong experience with operational reporting, KPI development, performance measurement, and executive-level dashboards.
• Experience with large-volume data reconciliation, discrepancy reporting, data validation, and data cleanup.
• Advanced Excel skills; experience with Power BI, Tableau, SQL, data analysis tools, and large datasets from multiple business systems.
• Experience collaborating with enterprise analytics, technology, and operational teams in a matrixed environment.
• Strong communication, problem-solving, organizational, and project management skills, including presenting findings to technical and non-technical audiences.
• Ability to identify trends, investigate anomalies, and provide actionable recommendations, with a customer-focused mindset and commitment to continuous improvement.
• 5–7+ years of experience in business analytics, operational reporting, business intelligence, call center analytics, digital operations, or a related field.
• Bachelor’s degree in Business, Information Systems, Finance, Statistics, Mathematics, Computer Science, or a related field, or equivalent experience.
• Comfort with an on-site presence is required to support collaboration, team leadership, and cross-functional partnership.

Nice to have

• Experience with advanced analytics, AI-enabled tools, and data visualization technologies.
• Experience driving self-service reporting and analytics adoption.
• Experience establishing or maturing data governance, reporting standards, and data quality frameworks.
• Experience influencing executive-level decision-making through analytics and insights.
• Experience in a highly matrixed enterprise, contact center, digital services, or shared services operations environment.

Culture & Benefits

• Entrepreneurial environment emphasizing leadership, accountability, collaboration, and business impact.
• Medical, dental, vision, life, disability, fertility, wellness, and paid sick-time benefits.
• Paid time off, holidays, Employee Assistance Program, and Calm app subscription.
• 401(k) with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Paid maternity and paternity leave, including for adoptive parents, plus legal plan and pet insurance options.

Hiring process

• Final candidates must complete post-offer verification processes related to the role and applicable laws.
• Reasonable accommodation may be requested during the application process.