Associate Community Manager (Video Games)

Location: Horsham, United Kingdom; hybrid with 3 days per week in the studio

Company

Creative Assembly, part of hirify.global, develops detailed video games and supports player-focused creative work, skills development, and career growth.

What you will do

• Build direct, meaningful relationships with players and communicate in an empathetic, timely, and on-brand way.
• Collaborate with development, brand, publishing, and internal teams on community activations and campaigns for Alien: Isolation 2.
• Own and expand the official Discord server, maintain a safe and welcoming environment, and coordinate moderation and rule enforcement.
• Create and schedule social media and community content and maintain the publishing calendar.
• Collect and analyze engagement, social, and sentiment data; report feedback, risks, and opportunities to stakeholders.
• Support content creator programs and plan online and real-life events including AMAs, contests, giveaways, and meetups.

Requirements

• Interest in the video games industry.
• Understanding of social media and community platforms such as Instagram, X, Discord, Reddit, and others.
• Strong empathy and understanding of diverse player communities.
• Curious and proactive approach to experimenting with new ways to engage players.
• Excellent written and verbal communication skills, including collaboration across teams, meetings, channels, and project documentation.
• Proficiency in Microsoft Suite, including PowerPoint and Excel.
• This is an entry-level role with opportunities for growth and progression.

Nice to have

• Knowledge of the Alien intellectual property.
• Interest in horror media.
• Understanding of brand and marketing disciplines.
• Understanding of social and sentiment monitoring tools.

Culture & Benefits

• Hybrid studio-based work, with Creative Assembly able to change requirements according to business needs.
• Temporary Work from Anywhere period each year, subject to restrictions including visa requirements.
• Enhanced holiday allowance, maternity and paternity breaks, flexible core hours, and no-notice holidays.
• Performance-based discretionary bonus, private medical and dental insurance, life insurance, and free health screening.
• Relocation package for employees and dependents, wellbeing support, confidential counselling, free games, work parties, and technology discounts.