Community Manager

Location: Remote; employees must be based in or willing to move to supported locations in the United States (CA, CO, CT, GA, IL, MA, MD, NC, NJ, NY, OR, SC, VA, VT, WA) or the United Kingdom.

Salary in the United States: $115,905.50 per year.

Company

hirify.global is a crowdfunding platform for creative projects across film, games, music, art, design, and technology.

What you will do

• Monitor brand mentions, sentiment, emerging narratives, and reputational risks across social platforms, Reddit, Discord, review sites, forums, and the broader web.
• Lead responses to controversies, policy changes, misinformation, outages, and other sensitive moments with Communications, Trust & Safety, Support, Product, Legal, and leadership.
• Build escalation frameworks, response playbooks, moderation guidelines, reporting systems, and post-incident reviews.
• Represent hirify.global in public conversations, participate in Reddit and Discord communities, de-escalate discussions, and support creators and backers.
• Turn community feedback into prioritized insights for Product, Design, Policy, Support, Creator Success, marketing, acquisition, and product planning.
• Manage owned community spaces, advocacy programs, social listening tools, campaigns, launches, and tracking of emerging communities and cultural trends.

Requirements

• 4+ years of experience in community management, social media, reputation management, or a related role, ideally at a platform, marketplace, or consumer technology company.
• Deep, demonstrable fluency in Reddit and Discord as a longtime participant, not only as a brand account.
• Hands-on experience with X, Instagram, TikTok, Facebook, YouTube, LinkedIn, Bluesky, and Threads, including platform-specific norms and audiences.
• Experience monitoring and managing sentiment on review and feedback sites such as Trustpilot, App Store and Google Play reviews, Hacker News, and niche forums.
• Strong judgment under pressure and ambiguity, with the ability to distinguish isolated opinions from systemic issues and mistakes from crises.
• Excellent writing skills, including warm, plain-spoken, precise, and platform-appropriate communication.
• Experience with social listening and community tools such as Sprout Social, Brandwatch, Sprinklr, Meltwater, Mention, or similar.
• Experience building processes, aligning cross-functional partners, and communicating with executives, Legal, and Trust & Safety during high-stakes situations.
• Track record of owning a community, reputation, or voice-of-customer program end to end with measurable results.
• Familiarity with crowdfunding, the creator economy, maker communities, and platform-specific communities such as BoardGameGeek, Product Hunt, Indie Hackers, or creator-focused Discords.
• Experience handling public-facing communications during controversies or policy changes, plus comfort building dashboards or extracting insights from large volumes of unstructured text.

Culture & Benefits

• Fully virtual team with employment support limited to specified US locations and the United Kingdom.
• Inclusive work environment focused on equality, diversity, employee growth, autonomy, and participation in company decisions.
• Cross-functional collaboration with Marketing, Communications, Trust & Safety, Support, Product, Design, Policy, Legal, Creator Success, and leadership.