Community Manager (Flexible Workspace)

Location: London, United Kingdom. On-site presence is required at the managed buildings each day.

Company

hirify.global provides flexible workspace solutions and manages member communities across more than 37 countries.

What you will do

• Own the member experience and key account relationships across a portfolio of 2–4 buildings.
• Resolve complex member issues, manage terminations and escalations, and improve retention, Net Promoter Scores, and satisfaction KPIs.
• Oversee building operations, quality standards, service-level agreements, landlord and vendor escalations, and selected contractual responsibilities.
• Lead space tours for prospective members and VIPs, and develop initiatives to increase ancillary revenue through events, partnerships, parking, and related projects.
• Lead and support building teams through onboarding, coaching, development planning, one-to-ones, and performance reviews.
• Set and review monthly, quarterly, and yearly building budgets and optimize operating expenses.

Requirements

• 5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or a related area; customer service experience is required.
• 2+ years of management experience leading a team of individual contributors.
• Experience understanding and leading teams.
• Strong verbal and written communication, project management, and business operations skills.
• Ability to handle challenges and embrace change in a fast-paced environment.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.

Nice to have

• Bachelor’s degree or equivalent experience in Business, Marketing, Hospitality, or a related field.

Culture & Benefits

• Work across Classic and Enterprise locations, with responsibilities adapted to member, operational, technical, holiday, and property-management requirements.
• Collaborative environment focused on open-mindedness, inclusion, community, and shared achievement.
• Opportunities to participate in Employee Community Groups and global projects.
• Employees are encouraged to pursue meaningful growth opportunities and receive ongoing coaching and feedback.