Account Manager (Customer Outcomes Specialist)

Location: US - New York City Office; full-time, in-office role based in New York City. Initial onboarding includes several weeks with the team in London, followed by customer-facing work across the US.

Company

hirify.global assesses and certifies medical devices by combining clinical, technical, regulatory, AI-agent, and software capabilities.

What you will do

• Build long-term, trust-based relationships with health tech companies.
• Own customer relationships and accountability from onboarding through expansion.
• Keep complex projects, multiple workstreams, and key customer moments on track.
• Maintain clear communication and align internal teams with customer priorities and feedback.
• Identify and remove process confusion, scope drift, and other sources of customer friction.

Requirements

• 3+ years owning complex customer relationships in B2B environments, preferably in health tech and/or a regulated industry.
• Bias for action and the ability to provide reliable signals during critical customer moments.
• Strong project management skills, including early risk identification and coordination of multiple workstreams.
• Curiosity and the ability to thrive in a fast-paced, innovative environment while thinking creatively and iterating quickly.
• Exemplary verbal and written communication skills aligned with MECE principles and adapted to an asynchronous work environment.

Culture & Benefits

• Full-time employment in an in-office New York City role.
• Work with ambitious medical technology companies to help deliver safe devices to patients sooner.
• Initial onboarding with the team in London and customer-facing work across the US.

Hiring process

• Introductory 30-minute call.
• CX team interviews: one 60-minute and one 30-minute interview.
• Founder interviews: two 20-minute interviews, followed by an offer and references.