Account Manager - Enterprise (AI)

Location: Remote within the United States; candidates must be able to operate in ET, CT, MT, or PT timezones. Preference is given to candidates in New York City or San Francisco, with optional access to offices in those cities.

Company

ElevenLabs is an AI research and product company developing voice, audio, image, video, and conversational AI platforms for creators, developers, and businesses.

What you will do

• Own the full commercial relationship and customer success across a book of 25–50 enterprise accounts with 2,000–10,000 employees.
• Build executive relationships and success plans while driving customer value, retention, renewals, and expansion.
• Advise customers on agent design, voice customization, conversation flows, integrations, and product usage.
• Use product data and logs to identify health signals, friction, expansion opportunities, and churn risks.
• Own net revenue retention, cross-sell across the product suite, and end-to-end renewal execution.
• Work with executives, developers, engineering teams, procurement leads, champions, and economic buyers throughout complex commercial cycles.

Requirements

• 5–7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products, with specific quantified enterprise-level wins.
• Experience owning enterprise revenue outcomes end to end, including quota, retention, and expansion, without a sales handoff.
• Ability to navigate situations where the champion and economic buyer are not aligned while maintaining the relationship and deal.
• Ability to hold technical conversations with developers and engineering teams and build trust; familiarity with AI concepts, API integrations, and SDKs is required.
• Ability to use product data to identify account health signals, expansion opportunities, and churn risks.
• Ability to present to C-suite stakeholders, troubleshoot with engineering teams, and close with procurement leads.

Nice to have

• Experience in voice AI, audio AI, or conversational AI.
• Experience selling or expanding multiple products within a platform.

Culture & Benefits

• High-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• AI-first working approach and emphasis on excellence.
• Annual discretionary stipend for professional development.
• Annual discretionary social travel stipend and yearly team offsite.
• Monthly co-working stipend for employees not located near a main hub.
• OTE compensation consists of 70% base and 30% variable; variable compensation is weighted 70% to net revenue retention and 30% to product cross-sell, with quarterly payments and accelerators above target NRR.