Agent Strategy Manager (AI)

Location: Hybrid in San Francisco or New York, United States; occasional travel to customer sites.

Salary: $140K–$190K annually, plus equity and commission.

Company

hirify.global builds AI agents for healthcare providers, using proprietary patient-interaction data and care protocols to improve access to care and automate administrative work.

What you will do

• Manage healthcare customer relationships from contract signing through launch, adoption, renewal, and growth.
• Build relationships with executives, operations leaders, and frontline staff.
• Review performance data, identify issues, create improvement plans, and explain delivered value such as time savings and improved call handling.
• Coordinate with Implementation, Sales, Product, and Engineering to resolve issues, respond to requests, and maintain customer commitments.
• Support renewals and additional purchases by identifying relevant products and communicating customer outcomes.
• Document successful approaches, improve processes, share account learnings, and occasionally travel to customer sites.

Requirements

• 2–5 years of direct customer experience in Customer Success, Account Management, Technical Account Management, Implementation, Management Consulting, or a similar role.
• Experience managing multiple customer accounts and helping customers adopt products, realize value, renew contracts, and expand relationships.
• Ability to use data to understand problems, recommend solutions, and evaluate results.
• Ability to explain results, recommendations, and next steps to both senior leaders and product users.
• Ability to manage competing priorities, coordinate across teams, and keep customers informed.
• Strong questioning, product-learning, feedback, problem-solving, ownership, and communication skills.
• Experience improving a process, tool, document, or customer program and explaining its impact.
• Interest in or experience helping organizations implement AI tools.

Nice to have

• Experience at an early-stage startup or growing software company.
• Interest in improving healthcare and the patient experience.
• Experience with healthcare providers or healthcare technology.
• Familiarity with electronic health record systems such as Epic, athenahealth, or eClinicalWorks.

Culture & Benefits

• Fast-moving, customer-focused culture emphasizing ownership, accountability, continuous improvement, and teamwork.
• Employee stock options, professional development budget, and training opportunities.
• Medical, dental, and vision insurance; flexible PTO; fitness stipend; and commuter benefits.
• Office setup stipend, meals and snacks, and a 401(k) plan.