Customer Success Manager (Public Sector)

Location: CA, US; other location: TX, US. Office-based role with occasional in-person customer interactions.

Company

hirify.global supports state and local government agencies with administrative and financial services, combining public-sector expertise with corporate capabilities and technology solutions.

What you will do

• Lead designated territories and execute customer renewals end to end to support retention, annual revenue, and growth targets.
• Build trusted customer relationships, negotiate commercial terms, and drive incremental revenue with field sales teams.
• Create account plans and manage demand generation, pipeline development, opportunity progression, and forecasting.
• Coordinate hirify.global, partner, marketing, sales-support, and deployment resources across customer engagements.
• Maintain accurate CRM, customer, and pipeline data and support promotions and territory events.
• Apply knowledge of public-sector management, state and local government sales, contract terms, pricing, and negotiation methods.

Requirements

• Bachelor's degree or equivalent.
• At least 3 years of experience as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or in a relevant renewals role, primarily serving public-sector, state, and local government accounts.
• Proven track record in business application software and service sales across industries.
• Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.
• Ability to remain stationary for most of the day, operate a computer and office equipment, occasionally move around the office, and communicate frequently by telephone.

Nice to have

• Experience in sales operations and/or contract negotiation.

Culture & Benefits

• Open dialogue and continuous improvement are encouraged, including feedback that improves the business.
• Office-based work in a moderate-noise environment.
• Competitive benefits and compensation package.
• Equal Opportunity Employer.