Customer Success Manager, Public Sector (AI)

Location: New York City, New York, United States, or Washington DC, United States

Salary: $78,000–$97,500 USD annually, plus eligibility for equity and benefits.

Company

hirify.global provides an intelligent content management platform for collaboration, content lifecycle management, security, workflow transformation, and enterprise AI.

What you will do

• Own post-sales relationships for a portfolio of enterprise public sector customers and drive measurable outcomes, adoption, and long-term value.
• Map and redesign critical customer workflows and translate goals into value hypotheses, success metrics, and practical AI solutions.
• Lead change management, stakeholder alignment, enablement, and executive engagement for new workflows and behaviors.
• Conduct strategic adoption reviews focused on outcomes, ROI, risks, opportunities, and future expansion.
• Partner with Sales, Product, Engineering, and Professional Services while representing customer workflows, pain points, and AI opportunities internally.

Requirements

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing SaaS role.
• Experience working with enterprise customers and engaging senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and business outcomes.
• Comfort with technical and business conversations, including integrations, systems, and data flows at a high level.
• Hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without writing production code.
• Strong communication and storytelling skills with the ability to articulate value clearly and persuasively.
• Proactive, self-directed team player with ideas for user adoption, churn mitigation, and expansion.
• Growth mindset and active use of AI to support faster, smarter decisions and increase impact.

Culture & Benefits

• Community and in-person collaboration are core parts of the culture.
• The role is eligible for equity and benefits.
• hirify.global is committed to diversity, inclusion, equal opportunity, and reasonable accommodations throughout the hiring process.