Customer Success Manager

Location: Los Angeles, hybrid; in-office work required on Wednesdays. Travel to customer sites may be required up to once per quarter.

Base salary: $75,000–$85,500 USD per year; OTE: $102,000 USD per year, plus bonus, variable compensation, and benefits.

Company

hirify.global is an AI-first SaaS company building a cloud-native Asset Operations Management platform with automation, machine learning, predictive insights, and Industrial IoT capabilities for maintenance and facilities teams.

What you will do

• Manage a portfolio of accounts within a medium-touch engagement model and serve as the primary customer advocate.
• Drive adoption of hirify.global’s core platform, add-on products, and AI tools through proactive outreach, product walkthroughs, training, and customer meetings.
• Monitor account health, forecast churn and downgrade risks, and achieve gross revenue retention targets.
• Secure renewal commitments and generate expansion revenue through plan, user, and product recommendations.
• Collaborate with Retention, Sales, Technical Support, Professional Services, and Product teams to resolve customer needs.
• Improve internal processes, playbooks, and standard operating procedures.

Requirements

• 2+ years of experience in a customer-facing customer success or account management role.
• Experience with Salesforce.
• Experience being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics.
• Experience working for a cloud-based or SaaS company.
• Strong written and verbal communication, web presentation, relationship management, prioritization, organization, and time-management skills.
• Basic technical aptitude to troubleshoot issues, diagnose non-technical problems, and prescribe next steps.
• Ability to set clear customer expectations and communicate assertively and empathetically.
• Ability to manage deadlines, multiple communication streams, workload priorities, and customer commitments.

Nice to have

• Bachelor’s degree in business, communications, or a similar field.

Culture & Benefits

• Fast-paced environment that values autonomy, ownership, continuous improvement, collaboration, and results.
• Remote-first company with deep investment in the Los Angeles headquarters; this role requires weekly office attendance.
• Competitive base salary, company bonus, variable compensation, equity, and benefits.
• Work includes customer travel up to once per quarter.
• Commitment to equal employment opportunity and an inclusive workplace.