Client Success Manager (Martech)

Location: Fully remote, limited to Florida, Illinois, Kansas, Michigan, Ohio, Pennsylvania, Texas, Utah, and Wisconsin; light travel may be required to support clients or attend company events.

Company

hirify.global offers Navari products and services in Martech, HR Performance, and Financial Empowerment for longstanding clients and established partners.

What you will do

• Build trusted client relationships through proactive communication, strategic check-ins, education, training, and ongoing support.
• Understand client goals, challenges, success measures, and KPIs while monitoring engagement, satisfaction, utilization, and account health.
• Analyze client data to identify trends, improvement opportunities, risks, and retention strategies.
• Advocate for clients internally and coordinate with Support, Product, Sales, Implementation, and other teams.
• Support renewals, identify expansion opportunities, and collaborate with Sales on additional products or services.
• Maintain CRM records, gather feedback, support advocacy initiatives, and improve the client journey.

Requirements

• 2–5 years of experience in client or account management.
• Experience with Microsoft Office, including Word, PowerPoint, and Excel.
• Account or client management education, training, or related job experience.
• Experience working with web platforms, including WordPress and Kentico.
• Strong written, interpersonal, group communication, problem-solving, analytical, organizational, and prioritization skills.
• Ability to adapt to changing requirements, work independently, present information to clients and employees, multitask, and meet deadlines.
• Bachelor’s degree in business, marketing, or a related field is preferred.

Culture & Benefits

• Full-time role with remote work; the benefits also mention flexible remote and hybrid work options.
• Medical, dental, and vision insurance; disability and life insurance; HSA and FSA options; and an opt-out credit for waiving health coverage.
• 401(k) plan with a 5% company contribution.
• Vacation, volunteer time, parental leave, holidays, and floating holidays.
• Discretionary year-end bonuses, annual merit increases, learning and development opportunities, wellness programs, pet insurance, and team member discounts.