Manager, Customer Success Management - Public Sector

Location: Remote, United States; this role must be based in the United States.

Salary: Up to $165,000 base salary plus bonus.

Company

hirify.global provides hardened, secure, production-ready builds of open source software for organizations seeking faster delivery, compliance, and reduced risk.

What you will do

• Build, lead, mentor, and develop a high-performing team of Customer Success Managers.
• Develop and execute Customer Success strategy with CSM and Professional Services leaders, including customer engagement, adoption, retention, and growth plans.
• Establish value-focused processes, automation, and scalable operating models for the CSM function.
• Monitor adoption metrics, conduct account deep dives, mitigate churn risk, and identify expansion opportunities.
• Manage escalated accounts, support issue resolution, provide leadership updates, and build executive-level customer relationships.
• Partner with GTM, Product, Engineering, and Sales teams on customer advocacy, product improvement, adoption, retention, growth, and renewal forecasting at least six months ahead.

Requirements

• At least 3+ years of proven leadership experience with a strong background in people management.
• Experience in cybersecurity, DevOps, or an adjacent field.
• Experience working with US Public Sector customers and their regulatory, compliance, and procurement requirements.
• Bachelor’s degree in a relevant field.
• Demonstrated success building and scaling Customer Success Management functions.
• In-depth knowledge of project management methodologies and practices.
• Excellent communication and interpersonal skills, including engagement with internal teams, external clients, and executive-level stakeholders.

Nice to have

• Advanced degree in a relevant field.

Culture & Benefits

• Remote-first culture with team meetups, bi-annual destination summits, and a monthly coworking, phone, and internet stipend.
• Stock options upon hire and promotion, participation in secondary offerings, and a 10-year exercise period.
• 100% coverage of health, vision, and dental insurance premiums for employees and dependents.
• Flexible time off.
• Paid parental leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.
• Values include customer focus, intentional action, serious work with an enjoyable journey, transparency, trust, and assuming good intentions.