Key Account Manager (iGaming)

Location: Buenos Aires, Argentina; hybrid way of working.

Company

hirify.global is a GameTech company powering Betano and operating across 20 markets with more than 2,700 employees from 40+ nationalities.

What you will do

• Manage a portfolio of high-net-worth customers in the Argentinian market and build relationships that support loyalty, retention, lifetime value, and sustainable play levels.
• Monitor customer performance, provide online and offline rewards, and deliver top-tier service as the primary contact across available channels.
• Target customers at key lifecycle stages, including new, churning, lapsed, returning, and big-winning accounts.
• Plan and host local and global Key Account events, including sporting events, concerts, luxury dinners, and entertainment outings, in collaboration with the Hospitality and Sponsorship Team.
• Develop targeted campaigns, track and report results, analyze market trends, and represent customer feedback in business improvements.
• Build detailed knowledge of customer behavior and preferences to create effective account strategies while promoting responsible gambling and sustainability.

Requirements

• Bachelor’s or Master’s degree in Marketing, Business Administration, Management, or another relevant field.
• Experience in a customer-facing environment; Key Account Management experience is considered a plus.
• Native Spanish speaker and good level of English.
• Strong relationship-building, communication, commercial, analytical, organizational, and attention-to-detail skills.
• Excellent MS Office skills and outstanding written and verbal communication.
• Passion for the online gaming industry, either as a customer or through previous industry experience.
• Responsibility, reliability, teamwork, professional appearance, and willingness to travel and work outside regular office hours.

Culture & Benefits

• Hybrid way of working.
• Buddy support during onboarding.
• Commuting and monthly meal allowances.
• Private health insurance for the employee and family.
• Developmental 360° feedback framework, continuous training, and unlimited access to Udemy.
• Family support.