Account Manager (Ecommerce)

Location: Buenos Aires, Argentina; fully remote

Company

hirify.global is a full-service digital commerce and experience partner delivering strategy, design, development, and managed services to brands, retailers, and manufacturers.

What you will do

• Drive commercial growth across assigned accounts through upsell, cross-sell, expansion, retention, and renewal activities.
• Build trusted relationships with client stakeholders across business, ecommerce, marketing, IT, operations, and leadership.
• Monitor account health, client satisfaction, delivery performance, budget alignment, risks, and growth potential.
• Execute account strategies through client meetings, follow-ups, opportunity tracking, roadmap discussions, and commercial next steps.
• Coordinate delivery, strategy, design, data, AI, content, and technical teams around client needs and commercial commitments.
• Maintain account records, stakeholder maps, opportunity updates, renewal dates, KPIs, and performance reporting.

Requirements

• 3–5 years of experience in Account Management, Client Success, Business Development, or Commercial Account Growth, ideally in a digital agency, technology consulting, ecommerce, SaaS, or professional services environment.
• Solid understanding of digital commerce, digital experience, ecommerce platforms, content management, data, AI, integrations, and modern technology delivery.
• Ability to translate client business needs into internal briefs and explain technical or digital concepts clearly to clients.
• Ability to identify client needs, connect them to relevant services, and discuss budgets, renewals, scope, value, priorities, and outcomes.
• Ability to build trust, manage client communication and expectations, resolve issues, and develop relationships across multiple stakeholder groups.
• Strong organization, attention to detail, and ability to manage multiple accounts, priorities, meetings, follow-ups, and commercial activities.
• Ability to use KPIs, client health indicators, performance data, CRM information, and account reporting to guide decisions and identify risks and opportunities.
• Exceptional English and Spanish proficiency, with the ability to build rapport and manage expectations.

Culture & Benefits

• Work with leading US brands, retailers, manufacturers, and institutions on digital commerce and experience initiatives.
• Collaborate internationally with US clients and hirify.global colleagues.
• Use AI tools in everyday work to improve workflows and solve problems.
• Work with ownership and autonomy while contributing ideas and influencing delivery.
• Gain professional experience across clients, industries, and technologies.
• Help build hirify.global’s LATAM team during its early expansion and receive competitive compensation and benefits.