Billing Operations Manager (AI)

Location: Remote-first; can be executed from anywhere in the United States or Europe

Company

ElevenLabs is an AI research and product company building voice, speech, music, image, video, and conversational agent platforms for consumers, creators, developers, and enterprises.

What you will do

• Translate closed-won Salesforce deals and executed order forms into accurate Stripe or similar billing configurations, including pricing plans, billing intervals, contract dates, trials, and discounts.
• Own subscription lifecycle operations, including upgrades, downgrades, seat changes, plan switches, renewals, offboarding, final invoices, credits, and discrepancy resolution.
• Reconcile billing platforms with contracted terms and Finance records, supporting month-end and quarter-end close.
• Audit active subscriptions and remediate ghost subscriptions, duplicate customers, orphaned invoices, pricing issues, and configuration anomalies.
• Partner with Sales, Customer Success, Finance, Legal, and Engineering on provisioning gaps, automation opportunities, pricing migrations, and billing-process improvements.

Requirements

• 2–5 years of experience in billing operations, revenue operations, finance operations, or a similar role supporting B2B or enterprise customers.
• Hands-on experience with a subscription billing platform such as Stripe Billing, Chargebee, Zuora, or Recurly, including subscriptions, invoices, credits, coupons, and billing intervals.
• Experience converting closed-won deals and order forms into correct billing configurations and reconciling billing data with Finance records during month-end or quarter-end close.
• Strong attention to detail and a record of identifying discrepancies before customers do; ability to read contracts or order forms and identify provisioning gaps.
• Comfort working with Salesforce or another CRM as the source of truth for deals.
• Clear written communication and ability to work across Sales, Customer Success, Finance, Legal, and Engineering.
• Comfort with ambiguity and managing a high volume of accounts without losing track.

Nice to have

• Experience with usage-based or hybrid pricing, pricing migrations, or billing-system migrations.
• Familiarity with SQL, large-scale spreadsheets, pivot tables, lookups, or BI tools for audits and reconciliation.
• Experience building automation or scripts, or partnering with Engineering on APIs, webhooks, or no-code guardrails.
• Experience auditing subscriptions, including identifying ghost subscriptions, duplicate customers, and orphaned invoices.
• Exposure to ASC 606, revenue recognition, quote-to-cash tools, CPQ, contract management, or ERP systems such as NetSuite.
• Experience at a high-growth SaaS or AI company.

Culture & Benefits

• High-velocity environment with rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• AI-first company-wide working approach focused on quality and impact.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel and an annual team offsite.
• Monthly co-working stipend for employees outside the main hubs.