CSX Tech Delivery Senior Manager (Customer Technology)

Location: Hybrid working across the Birmingham, Edinburgh, Glasgow, Leeds, London or Manchester offices, with time split between office, home and client site.

Company

hirify.global is a consulting organisation helping clients deliver business transformation through strategy, technology and delivery.

What you will do

• Lead end-to-end delivery of complex technology programmes across solution design, build, testing, release and handover.
• Own integrated delivery plans, governance, budgets, forecasts, risks and dependencies, and provide updates to senior client stakeholders.
• Work with Partners and Directors to shape proposals, delivery approaches, team structures, estimates and commercial models.
• Lead and develop blended teams across hirify.global, clients, technology partners and offshore locations.
• Build client relationships, grow accounts and support new customer technology opportunities.

Requirements

• Significant experience leading complex, multi-team technology or transformation programmes in consulting, a technology organisation or a senior client-side role.
• Understanding of technology delivery across solution architecture, integration, data and testing, with the ability to work confidently with technical teams.
• Experience delivering customer technology platforms, including customer relationship management, customer service, contact centre or digital channel solutions.
• Experience shaping proposals, developing client opportunities, growing accounts and managing engagement commercials.
• Ability to work with senior executives, lead governance forums and navigate challenging conversations clearly and carefully.
• Ability to lead distributed teams and move between business priorities and technology decisions.

Nice to have

• Experience with artificial intelligence or digital agent solutions, change management, Salesforce or Microsoft platforms.

Culture & Benefits

• Empowered flexibility with a working week split between office, home and client site.
• Private medical cover and 24/7 access to a qualified virtual GP.
• Six volunteering days per year.
• Continuous learning, including AI and technology-enabled development.
• Inclusive culture with workplace adjustments available where needed and practical.