Manager, Customer Success Management (Travel Technology)

Location: Miami, Florida, United States; remote workplace type with a hybrid working model also offered.

Company

hirify.global is a travel technology company providing solutions used by travel sellers and supporting millions of travelers worldwide.

What you will do

• Manage medium and large travel-agency customers across the NORAM retail and business travel segments.
• Lead upfront customer alignment, goal-setting, stakeholder mapping, success-plan creation, and program KPI design.
• Drive implementation readiness, early adoption, go-live alignment, and the first 90 days after launch.
• Monitor customer health metrics and lead monthly, mid-year, and annual business reviews focused on value realization and improvement opportunities.
• Coordinate internal technical expertise to resolve customer challenges and communicate progress.
• Support account managers with renewals, upsell, expansion opportunities, and account-growth planning.

Requirements

• Bachelor’s degree in business, engineering, technology, or equivalent work experience.
• Minimum 7 years of successful customer-facing experience engaging stakeholders at all levels.
• Curiosity about and knowledge of hirify.global solutions, with the ability to extract and present solution value to customers.
• Proficiency in hirify.global products and processes, with the ability to translate complex technical information for non-technical stakeholders.
• Strong communication, problem-solving, proactive, strategic, and business-acumen skills.
• Ability to anticipate challenges and risks, develop internal and customer networks, and track the sales lifecycle without owning pricing or contract negotiations.
• Ability to build core account teams and apply project-management skills.
• Proficiency in Excel and PowerPoint.
• Some knowledge of AI and willingness to apply it.

Nice to have

• Prior travel-industry experience.

Culture & Benefits

• Competitive remuneration, individual and company annual bonuses, paid vacation and holidays, health insurance, and other benefits.
• Remote and hybrid working arrangements.
• Online learning hubs, technical and soft-skills training, and professional development opportunities.
• Diverse, inclusive, global, and supportive workplace with a focus on learning, collaboration, and work-life balance.