Customer Success Manager (SaaS)

Location: Remote, UK

Company

hirify.global builds enterprise solutions for AI readiness, data governance, cybersecurity, and platform modernization.

What you will do

• Manage a portfolio of enterprise accounts and build trusted relationships with business, technical, and executive stakeholders.
• Develop Success Plans aligned with customer goals, business outcomes, and value milestones.
• Drive product adoption, value realization, customer satisfaction, retention, and renewals through proactive engagement and business reviews.
• Monitor customer health, identify risks and opportunities, and coordinate internal resources to resolve issues and escalations.
• Partner with Sales, Renewals, Support, Product, and Professional Services teams to deliver a seamless customer experience.
• Advocate for customer needs and identify opportunities for cross-sell and upsell conversations.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar customer-facing role.
• Experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technology environments.
• Ability to build relationships with business and technical stakeholders, including executive-level contacts.
• Strong communication and presentation skills, including the ability to translate technical capabilities into business value.
• Experience developing customer success plans and driving adoption, retention, and customer satisfaction.
• Excellent organizational and project management skills with the ability to manage multiple priorities.
• Experience managing customer escalations and coordinating cross-functional teams.
• Fluent English required.

Nice to have

• Experience supporting digital transformation or migration initiatives, including transitions from on-premises to SaaS solutions.
• Customer Success experience within a B2B software organization.
• Familiarity with Gainsight, Totango, Salesforce, or similar customer success and CRM tools.
• Experience using AI tools to improve productivity and customer engagement.

Culture & Benefits

• Regular full-time position within a global team.
• Opportunity to help organizations become AI-ready while developing a career in enterprise technology.
• hirify.global is committed to equal employment opportunity and a workplace free from discrimination and harassment.