Customer Success Manager, Beneficial Deployments EMEA (AI)

Location: London, UK; hybrid policy requires staff to be in one of the offices at least 25% of the time, with some roles requiring more office attendance.

Annual salary: £125,000–£165,000 GBP.

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Partner with an Account Executive and Applied AI counterpart to build territory and customer success plans for nonprofit organizations across EMEA.
• Drive activation, adoption, consumption, and realized value across Claude for Enterprise, Claude Code, and the API.
• Build trusted relationships with nonprofit leaders, program teams, and IT staff; identify high-impact AI use cases across program delivery, research, fundraising, and operations.
• Guide organizational change through Train the Trainer programs, Centers of Excellence, and capacity-appropriate enablement.
• Document social impact outcomes, program effectiveness, cost savings, and mission amplification through regular impact reviews.
• Create scalable regional playbooks, enablement resources, and processes while sharing customer insights with Product and Research.

Requirements

• 5+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, or similar, ideally with nonprofits, foundations, educational institutions, or government agencies.
• Experience working in account teams alongside sales and technical counterparts.
• Experience managing high-touch strategic accounts and designing one-to-many programs such as cohorts, webinars, or user communities.
• Track record of driving activation and adoption of new technology, including change management in organizations with limited technical capacity.
• Experience driving success across both consumption-based and seat-based business models.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns, with the ability to explain them to frontline staff and executive leadership.
• Strategic ability to identify social-impact opportunities and turn them into actionable plans.
• Comfort operating autonomously in an early-stage regional team and collaborating with global colleagues across time zones.
• Bachelor’s degree or equivalent education, training, and/or experience in a field relevant to the role; required experience will correlate with the internal job level.

Nice to have

• Fluency in French, German, Spanish, or Italian.
• Experience with mission-driven organizations and a strong interest in safe, ethical, socially beneficial AI deployment.
• Ability to bring order to ambiguity with a hands-on approach.

Culture & Benefits

• Collaborative, research-oriented environment focused on trustworthy and steerable AI.
• Flexible working hours, generous vacation and parental leave, and competitive benefits.
• Optional equity donation matching and office-based collaboration.
• Visa sponsorship is available where feasible; Anthropic makes reasonable efforts to secure visas and provides immigration-lawyer support.
• Anthropic values diverse perspectives and encourages qualified candidates to apply even when they do not meet every listed qualification.

Hiring process

• Applicants should review Anthropic’s policy on AI usage during the application process.
• For safety, legitimate recruiters contact candidates from @anthropic.com addresses or identify vetted recruiting agencies; they never request money, fees, or banking information before the first day.