Client Success Manager (Cybersecurity)

Location: Remote, US only; listed locations include Leawood, Kansas; Atlanta, Georgia; Knoxville, Tennessee; Charlotte, North Carolina; Louisville, Kentucky; Austin, Texas; Des Moines, Iowa; and Jacksonville, Florida.

Company

hirify.global helps clients improve business security through managed security solutions and cybersecurity services.

What you will do

• Onboard new clients and explain operational execution, expected outcomes, and service limitations.
• Translate complex technical outcomes and cyber threat actor activity for technical and non-technical audiences.
• Provide technical and product support for managed services.
• Own and develop client satisfaction KPIs and repeatable measurement processes.
• Work with MSS technical teams, at the direction of VCISOs, to address tactical and systemic client satisfaction issues.
• Provide client product knowledge and support to encourage renewals.

Requirements

• Knowledge of security operations concepts, repeatable processes, security threats, security solutions, security tools, network technologies, and procedures.
• Knowledge of various SIEM tools, including Splunk, LogRhythm, or QRadar, and the MITRE ATT&CK Framework.
• Experience with cyber threat actor techniques, tactics, and procedures.
• Experience with CRM software such as Salesforce and ServiceNow.
• Experience working with C-suite executives, VPs, or Directors.
• Strong presentation, verbal communication, organizational, problem-solving, and client relationship-building skills.
• Ability to translate complex technical concepts into business risk and desired outcomes.
• Process-oriented approach, strong attention to detail, appropriate sense of urgency, initiative, and motivation.

Nice to have

• Four-year degree in Cyber Security, Computer Science, Information Systems, or a related field.
• CompTIA Security+ or an equivalent cybersecurity certification, preferred upon hire.

Culture & Benefits

• Full-time employment with remote-from-home work capability where applicable.
• Work/life balance and professional training resources.
• Creative problem-solving and opportunities to tackle unique, complex projects.
• Employee Resource Groups and volunteer opportunities through hirify.global Chips In.
• Inclusive equal-opportunity employment environment.