Client Success Manager (AI)

Location: Fully remote; preference for candidates based in the Kansas City area

Company

hirify.global is an experience management partner providing an AI-native enterprise software platform and professional services for restaurant, retail, and consumer services brands.

What you will do

• Serve as a program and product expert, demonstrating SMG features and delivering client training.
• Manage program health and adoption across survey design, reporting, invite methods, close-the-loop processes, data integrations, and related program elements.
• Build trusted relationships with client stakeholders, manage communications and deliverables, resolve concerns, and escalate critical issues.
• Lead annual or semi-annual survey and program consultations, maturity assessments, and strategic partnership planning.
• Connect program priorities and deliverables to client business objectives, measurable outcomes, and ROI.
• Identify opportunities to expand listening channels and program value, partner with Sales, and maintain accurate Salesforce records.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of experience in client success, account management, consulting, customer experience, or another customer-facing role.
• Working knowledge of client success, customer experience programs, retention, and value realization.
• Strong relationship management skills with clients, executives, and internal cross-functional partners.
• Ability to provide consultative guidance, identify risks and opportunities, influence action, and manage priorities, client communications, and program health across multiple accounts.

Nice to have

• Previous experience in client success, account management, CX, customer feedback, market research, or consulting.

Culture & Benefits

• Fully remote work arrangement.
• Unlimited PTO and extended parental leave.
• Company-issued equipment and tools.
• Culture focused on connection, collaboration, and continuous improvement.
• Work with major restaurant, retail, and consumer services brands.