Client Success Manager

Location: Remote, New York, New York, US; travel up to 30–50% for client meetings, onsite support, implementations, conferences, and relationship management.

Company

hirify.global provides mobility-related technology and services for clients including government agencies, municipalities, public-sector organizations, and regulated industries.

What you will do

• Serve as the primary client contact and trusted advisor, building relationships that support satisfaction, retention, account growth, and operational value.
• Lead recurring meetings, manage follow-ups, resolve escalated concerns, and coordinate service delivery with Operations, Product, Finance, IT, and other teams.
• Oversee onboarding, implementations, project execution, software releases, and UAT to ensure requirements are met and changes are deployed successfully.
• Monitor operational and financial performance, reporting, reconciliations, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables.
• Educate clients on product capabilities, operational processes, and industry best practices while maintaining knowledge of legislation, regulations, and contracts.
• Analyze data, identify risks and anomalies, communicate recommendations, and manage multiple priorities in a fast-paced environment.

Requirements

• 3–5 years of experience in a client-facing, account management, or similar role.
• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience required.
• Ability to build trusted client relationships, drive satisfaction and retention, identify account-growth opportunities, and improve operations.
• Ability to manage escalated concerns, difficult conversations, issue resolution, implementations, process improvements, software enhancements, and transitions.
• Strong analytical, organizational, critical-thinking, problem-solving, verbal, and written communication skills.
• Ability to interpret data, identify risks, develop solutions, and communicate effectively with internal and external stakeholders, including executives and government representatives.
• Experience gathering, documenting, and communicating business and client requirements to cross-functional teams.
• Ability to manage shifting priorities, work independently, collaborate cross-functionally, and maintain accountability.
• Strong technical aptitude and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Nice to have

• Experience with government agencies, municipalities, public-sector clients, or regulated industries.
• Knowledge of customer contracts, compliance requirements, and applicable legislation in a client-service environment.
• Experience with CRM or client-management platforms.

Culture & Benefits

• Values include accountability and high performance, integrity and ethical judgment, courageous decision-making, collaboration, inclusion, and continuous improvement.
• Remote role based in New York, US, with travel of up to 30–50%.
• Employment is subject to standard equal-opportunity and applicant privacy policies.