(Senior) Customer Experience & Education Program Manager (Digital Dentistry)

Location: Multiple locations across Austria, Belgium, Czechia, Denmark, France, Greece, Hungary, Germany, the Netherlands, North Macedonia, Norway, Spain, Sweden, and the United Kingdom

Company

hirify.global develops 3D scanning and CAD/CAM solutions for the hearing and dental industries, with more than 2,000 employees globally.

What you will do

• Help design customer learning journeys from onboarding through advanced use of hirify.global solutions.
• Develop and improve training programs with learning content specialists and subject matter experts.
• Coordinate and support virtual and in-person training activities with trainers and stakeholders worldwide.
• Build relationships with dental professionals and industry experts to expand educational offerings and strengthen the customer community.
• Participate in customer training and education to identify needs and improvement opportunities.
• Support internal learning, coordinate multiple projects, and keep stakeholders informed.

Requirements

• Experience in customer education, learning and development, training, customer success, support, project management, healthcare, or a related area; the posting does not require a perfect match to every requirement.
• Ability and interest in helping others learn and develop new skills.
• Ability to coordinate projects and work effectively across different teams.
• Strong organization skills and comfort managing multiple priorities.
• Strong communication and stakeholder management skills.
• Proactive approach to improving processes and customer experiences.
• Confident English communication required.
• Ability to work in an international and collaborative environment.

Nice to have

• Experience in the dental industry.
• Experience training customers, partners, or colleagues.
• Knowledge of digital dentistry workflows.
• Additional language skills beyond English.

Culture & Benefits

• Work with colleagues across different countries, cultures, functions, and regions.
• Collaborative international environment focused on helping customers learn, grow, and succeed.
• Opportunity to contribute to digital dentistry education and customer experience on a global scale.
• Commitment to human diversity and an inclusive community.