Senior Customer Education Manager, Live Programs (AI)

Location: London, England; hybrid work with employees expected to be in the office at least three days per week. The role requires travel for live events and customer engagements throughout the year.

Company

Fin, now part of Salesforce and associated with hirify.global, develops AI customer experience products, including the Fin AI Agent and integrated customer support tools.

What you will do

• Own the live education program vision, roadmap, success metrics, audience strategy, and outcomes.
• Design and deliver webinars, cohorts, in-person workshops, and the annual Fin Academy Live event.
• Create and deliver tailored training for enterprise customers with the Deployment Services team.
• Maintain a cohesive training curriculum across Fin Academy offerings.
• Iterate on programs using feedback from customers, partners, and cross-functional teams to improve onboarding, feature adoption, automation rate, and retention.

Requirements

• 8+ years of training experience, including 3–5 years in a SaaS or technology environment.
• Professional services and/or customer success experience required.
• Strong understanding of adult learning principles and effective live training practices.
• Proven content design experience creating presentations and training with clear information hierarchy, actionable customer focus, and grounded examples.
• Ability to understand and communicate complex technical concepts and AI product nuances.
• Strong executive presence and ability to present to large audiences, small groups, senior management, and high-stakes enterprise customers.
• Ability to maintain audience engagement and adapt during difficult questions, derailed discussions, or low engagement.
• Strong program management skills, including stakeholder management, SME engagement, and end-to-end project management.

Culture & Benefits

• Hybrid work policy combining office collaboration with flexibility to work from home.
• Benefits and resources support health, wellbeing, family, time away from work, and financial future.
• Open and accepting work environment focused on collaboration, inclusion, and delivering customer value.
• Equal opportunity and non-discrimination policies apply throughout employment and recruitment.