Customer Success Architect (AI)

Location: Remote, United Kingdom; travel up to 25% may be required to serve business or client needs.

Company

hirify.global is an AI-powered developer platform and open-source collaboration community used by developers and organizations worldwide.

What you will do

• Translate business and industry insights into customer requirements and align them with hirify.global product features and digital transformation initiatives.
• Provide technical coaching and guidance, position hirify.global solutions, and translate complex concepts into actionable strategies for diverse audiences.
• Coordinate technical, support, partner, product development, engineering, and sales teams to resolve implementation blockers and align strategic initiatives.
• Support customer adoption through readiness resources, skilling initiatives, workshops, enablement sessions, and integration with existing development tools and workflows.
• Act as a trusted advisor and voice of the customer, escalating issues and feeding customer feedback into product roadmaps.
• Lead post-sales initiatives that improve product usage, customer success, retention, solution implementation, and stakeholder relationships.

Requirements

• 5+ years of experience in technical consulting, technical consultative selling, or related technical, sales, or industry experience; alternatively, a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field plus 3+ years, a Master's degree in one of these fields plus 1+ year, or equivalent experience.
• Ability to travel up to 25% to serve business or client needs.

Nice to have

• 8+ years of experience in technical consulting, technical consultative selling, or related customer-facing technical roles, translating customer needs into actionable solutions.
• 3+ years of experience coordinating technical, support, and/or partner teams to deliver customer outcomes.
• Experience driving digital transformation through software modernization with demonstrated customer business outcomes.
• Hands-on experience applying AI tools and agents to software development or business workflows to improve productivity, quality, or customer outcomes.
• Professional fluency in spoken and written French, with the ability to lead business and technical discussions with customers and stakeholders.

Culture & Benefits

• Remote-first work environment with flexibility to work on individual terms.
• Customer-obsessed, growth-minded culture focused on ownership, learning, inclusion, and delivering outcomes.
• Learning and growth opportunities with competitive pay and benefits.